Tentang Shoheeb - Your AI Mental Health & Wellness Companion

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Terms and Conditions, Privacy Policy, and Data Privacy Policy for a Soheeb Mobile application

1. Terms and Conditions

Introduction

Welcome to Soheeb. By accessing or using our mobile application ("App"), you agree to comply with and be bound by the following terms and conditions ("Terms"). These Terms govern your use of the services provided through our App, including AI-powered personalized chat, chat and video calls with counselors, and other mental health resources.

Eligibility

1. You must be at least 18 years old to use the App. Minors may use the App with explicit consent from a parent or legal guardian.
2. You confirm that all information you provide is accurate and current.

Services Provided

1. The App offers personalized mental health resources, including AI-powered chat and access to licensed counselors.
2. Services provided through the App are not a substitute for professional medical or psychiatric advice, diagnosis, or treatment.
3. Emergency services are not offered through this App. If you are in crisis or experiencing an emergency, contact local emergency services immediately.

Intellectual Property

1. All content, software, and technology used in the App, including AI algorithms and data models, are the exclusive property of PT Feliceon Digital Solusi.
2. You may not reproduce, distribute, or create derivative works based on any content from the App without prior written consent.

User Responsibilities

1. You are responsible for maintaining the confidentiality of your account information.
2. You agree not to misuse the App or its services for illegal, harmful, or abusive purposes.
3. You agree not to upload or share content that violates intellectual property laws or the rights of others.

Payment and Refund Policy

1. Fees for premium services, such as video counseling, are displayed in the App.
2. Payments can be refunded based on justified claims, supported by evidence and documentation. Refund requests must be submitted within 14 days of the transaction.
3. Refunds are processed in accordance with Indonesian consumer protection laws (UU Perlindungan Konsumen) and applicable global standards.

Termination of Use

1. We reserve the right to terminate or suspend your access to the App for violating these Terms or engaging in prohibited activities.

Governing Law

1. These Terms are governed by the laws of the Republic of Indonesia.
2. Any disputes shall be resolved in the courts of Indonesia.

2. Privacy Policy

Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use Soheeb.

Information We Collect

1. Personal Information: 
   • Name, email address, phone number, and payment information.
   • Health-related information you provide during assessments or sessions.

1. Usage Data: 
   • Log data, including device information, IP address, and usage patterns.

How We Use Your Information

1. To provide and improve our services, including personalized AI chat and counseling sessions.
2. To communicate with you about updates, promotions, and service changes.
3. To ensure compliance with applicable laws and regulations.

Sharing of Information

1. We do not sell your personal information to third parties.
2. We may share your information with: 
   • Licensed counselors for session purposes.
   • Service providers that assist in App operations (e.g., payment processors, cloud hosting).
   • Authorities as required by law.

Data Retention

We retain your information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

Your Rights

1. Access, update, or delete your personal information through your account settings.
2. Withdraw consent for data processing at any time, subject to legal or contractual restrictions.
3. Lodge complaints with data protection authorities if your rights are violated.

Children's Privacy

1. The App does not knowingly collect personal information from children under 13 without parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA) and relevant Indonesian regulations.

3. Data Privacy and Security Policy

Data Security

1. We implement robust technical and organizational measures to protect your data against unauthorized access, loss, or misuse, including: 
   • Data encryption (e.g., TLS for data in transit and AES-256 for data at rest).
   • Regular vulnerability assessments and penetration testing.
   • Multi-factor authentication for system access by employees.

1. User data is anonymized for analytics and AI training purposes.

Global Compliance Standards

1. The App complies with the Undang Undang Perlindungan Data Pribadi for users in Indonesia and General Data Protection Regulation (GDPR) for users in the European Union, including: 
   • Data minimization principles.
   • Right to data portability.

Use of AI in Personalized Chat

1. The AI-powered chat feature is designed to provide general mental health guidance and support.
2. Conversations with the AI are encrypted and anonymized for data protection purposes.
3. AI insights are reviewed periodically to ensure they align with ethical standards and do not perpetuate bias.

Chat and Video Call Services

1. All chat and video sessions with counselors are confidential and adhere to Indonesian data protection laws (UU ITE) and global standards.
2. Sessions are not recorded unless explicitly agreed upon by both parties.
3. Session data is securely stored in compliance with local and international laws.

Cross-Border Data Transfers

1. If your data is transferred outside Indonesia, it will be protected under binding contractual clauses and global best practices.
2. Data transfer agreements comply with GDPR Article 46 and equivalent standards.

Breach Notification Policy

1. In the event of a data breach, affected users will be notified within 72 hours in compliance with global best practices.
2. Breach incidents will be reported to relevant authorities, including Kominfo (Ministry of Communication and Informatics) in Indonesia.

Contact Information

If you have questions or concerns about these Terms, Privacy Policy, or Data Privacy Policy, contact us at:

PT Feliceon Digital Solusi
Email: contact@feliceon-digital.com
Phone: [+62817128123]
Address: Skynindo Building, Jl. Dr. Susilo Raya No. 23 Grogol - Jakarta Barat , Indonesia

By using Soheeb, you confirm that you have read, understood, and agree to these Terms, Privacy Policy, and Data Privacy Policy.